LiveChat
Customer support & chat
LiveChat gives businesses a single platform to engage website visitors in real time, resolve support issues, and close more sales through live conversations. It is built for customer-facing teams that want a faster, more personal alternative to email-only support.
The live chat widget installs on any website in minutes and greets visitors with proactive messages based on the pages they browse, their location, or how they found you. Agents can handle multiple chats at once, share files, send product recommendations, and transfer conversations to teammates without losing context.
LiveChat integrates with an AI assistant that can answer common questions, draft responses, summarize conversations, and hand off to a human agent when a question is too complex. A built-in ticketing system captures offline messages so nothing falls through the cracks.
For sales teams, LiveChat connects with leading e-commerce platforms and CRM tools, so agents can view customer history, past purchases, and cart contents right alongside the chat window. Built-in reporting tracks response times, satisfaction scores, chat volume, and revenue attribution, giving managers a clear picture of both service quality and sales impact.
Good fit if
- Your website gets visitors who have questions before they buy or book
- You want website chat, email, and messaging channels such as WhatsApp and Messenger in one inbox
- You sell online, for example on Shopify, and want chat close to the sale
- You want an AI agent to answer common questions after hours and hand harder ones to your team
Check first if
- You mainly support customers by phone. LiveChat is built for text conversations
- Several people will answer chats. Every person who logs in to answer chats or tickets needs a paid seat
- You expect a high volume of AI-answered chats. Each plan includes a set number of AI resolutions per month
Chat on a home-services website (illustrative example)
Illustrative example
- Install the chat widget with a code snippet or a WordPress or Shopify plugin
- Write answers to your most common questions, such as service area, hours, and booking
- Add a proactive greeting on your pricing page
- Let the AI agent answer after-hours questions and pass complex ones to your team
- Review chats each week and update your answers
Tradeoffs
- Pricing is per user, per month, so costs grow with your team
- According to LiveChat, the Essential plan keeps conversation history for 60 days; unlimited history is on Growth
- AI resolutions are capped per plan (10 per month on Essential and 200 on Growth, according to LiveChat); extra resolutions cost more
Ready to try LiveChat?
14-day free trial, no credit card required (checked Nov 5, 2026)
Affiliate link
Optional: MBH setup & support for LiveChat
MBH services are separate from your LiveChat subscription, which you pay directly to LiveChat.
Setup packages
Express Setup
For small teams adding live chat to their website for the first time.
Starts at
$499 one-time
- LiveChat account setup & agent configuration (up to 5 agents)
- Custom branded chat widget matching your website
- Proactive greeting & canned response setup (up to 10)
- Basic ticketing configuration for offline messages
- Chat routing & agent group setup
- Website widget installation
- Staff onboarding guide
- 1 round of revisions
- Go-live within 5 business days
Professional Launch
For growing teams that want a complete customer engagement and support system.
Starts at
$1,299 one-time
- Everything in Express Setup
- Agent configuration (up to 15 agents) with role-based permissions
- AI chat assistant setup with tailored response library
- Product card & sales tool configuration (up to 10 products)
- Omnichannel setup (email + 2 messaging channels)
- CRM or e-commerce integration (Shopify, Salesforce, or WordPress)
- Customer insight panel configuration
- Satisfaction survey & analytics dashboard setup
- 2 rounds of revisions
- Go-live within 10 business days
Enterprise Rollout
For multi-team organizations with complex support workflows and integrations.
Starts at
Custom quote
- Everything in Professional Launch
- Unlimited agents & advanced role hierarchy
- Full omnichannel setup (email, Messenger, WhatsApp, Apple Business Chat)
- Advanced AI assistant training with custom knowledge base
- Custom product card suite & sales workflow automation
- Multi-brand & multi-site chat widget configuration
- Custom API integrations with internal business systems
- Advanced analytics & custom report builder
- Live staff training sessions (role-specific)
- Dedicated project manager & priority go-live
Support packages
Support Basic
Keep your live chat running smoothly with monitoring and quick fixes.
Starts at
$99 /month
- Monthly chat widget & routing health check
- Agent account management (add/remove/modify)
- Up to 3 support tickets per month
- Canned response & greeting updates
- Software update assistance
- Email support (48-hour response)
Growth Management
Active management to optimize response times and customer satisfaction.
Starts at
$249 /month
- Everything in Support Basic
- Monthly canned response & workflow optimization
- AI assistant performance review & tuning
- New product card creation (up to 5 per month)
- Quarterly CSAT & performance report
- Up to 8 support tickets per month
- Email support (24-hour response)
Full Service
Hands-off chat and support management for busy teams.
Starts at
$499 /month
- Everything in Growth Management
- Unlimited canned response & workflow updates
- Bi-weekly AI assistant optimization & knowledge base updates
- Monthly analytics review & strategy call
- Omnichannel monitoring & new channel configuration
- Integration monitoring & data hygiene
- Unlimited support tickets
- Priority support (same-day response)
- Annual platform audit & optimization roadmap
Guides & resources
Pricing & plans
Comparisons
- LiveChat vs. Zendesk: Which Fits Customer Support?
- LiveChat vs. AI Chatbots: Which Does Your Business Need?
- LiveChat vs. Zendesk: Which Fits Your Support Needs?
- LiveChat vs. Contact Forms: Does Your Website Need Both?
- LiveChat vs. Tidio: Which Fits Your Small Business?
- LiveChat vs. Intercom: Compare Features, Costs, and Setup
Setup & how-to
More
- LiveChat for Service Businesses: From Inquiry to Booking
- LiveChat for Consultants: Qualify Leads Before Calls
- LiveChat for Online Stores Before Checkout
- LiveChat for Lead Generation From First Message to Follow-Up
- Is LiveChat Right for Your Website? A Buyer’s Checklist
- How Does LiveChat Work? A Small-Business Owner’s Guide
- LiveChat Pros and Cons: What to Know Before You Buy
- LiveChat Implementation That Supports Growth
- LiveChat Review 2026: How Small Businesses Turn Website Visitors Into Customers
FAQs
Is there a free trial?
LiveChat advertised a 14-day free trial with no credit card required when we checked on November 5, 2026. Confirm current terms on their site.
How is LiveChat priced?
Per user, per month. Anyone who logs in to answer chats or tickets needs a seat. Current prices are on LiveChat’s site.
If I sign up through MBH’s link, is setup included?
No. Your account and billing are with LiveChat. MBH setup help is a separate, optional service.
Ready to try LiveChat?
Sign up directly with LiveChat. Setup help from MBH is optional.
Affiliate link
Partner details checked November 5, 2026