Enablement & support
Team Training & Ongoing System Support
We ensure high adoption with live team training, custom video walkthroughs, and ongoing technical maintenance.
Software only pays off when your team actually uses it. We train your staff on the system as it is set up for your business, leave behind videos and written procedures they can return to, and stay on to keep things running as your needs change.
This is for you if
- Your team has a platform but only uses a fraction of it
- New hires learn the system by asking whoever has been there longest
- Nobody has written down how your tools are supposed to be used
- Small issues, such as a broken form or a stalled automation, sit unfixed for weeks
- You want someone to keep your tools tuned as your business grows
What is included
Training and support cover four core deliverables.
Staff training sessions
Live sessions, virtual or on-site, built around your setup and each person’s role, with time for questions throughout. Sessions are recorded for future reference.
Searchable Loom video library
Short custom video walkthroughs of the tasks your team does most, organized so anyone can find the answer without interrupting someone else.
SOP documentation
Written standard operating procedures for your key workflows, so the way things are done does not live only in one person’s head.
Monthly check-ins
On a support plan, we review the health of your systems each month, handle updates and fixes, and recommend improvements as your team grows.
How it works
Training and support are phase five of every MBH engagement, and also available on their own. See all five phases.
Enablement & Ongoing Growth Support
Training internal staff, handing over documentation, and proactively tuning automations as team needs expand.
Deliverables
- Custom Video Walkthrough Library
- Standard Operating Procedures (SOPs)
- Post-Launch Health Checks
What you walk away with
- A team that is confident using your tools from day one
- A video library and written SOPs new hires can learn from
- Recordings of every training session
- Regular health checks so problems are caught early
- A clear person to call when something needs to change
Pricing
Training is available per session. Support plans are monthly and cover any combination of platforms we have set up for you. Prices start at the amounts shown.
Frequently asked questions
What if my team is not tech-savvy?
We specifically build software systems for everyday operators. Our engagements include personalized video SOPs and live training sessions so your team feels confident using the tools from day one.
Can you train us on software you did not set up?
Yes. Training sessions are available on their own. We review your current setup first so the training matches how your system actually works.
Other MBH services
Want your team confident with your tools?
Book a free 30-minute call and we will recommend the right mix of training and support.